All instruments sold by VintageSynthShop.com in the "VINTAGE" category (Except in "Parts" and "Synth Keys" subcategories) are warranted for a period of one month (30 days) from the date of purchase . When using the warranty only the delivery costs to and from the customer are at the customer's expense.
The terms of our guarantee in detail:
We guarantee that all products covered by our warranty, will be free from functional defects for a period of one month (30 days) from the date of purchase.
During the warranty period, the defective product will be repaired for free or replaced by a fully functional equivalent (if possible) provided that the product or products are returned to us within 30 days, shipping costs paid and in their original packaging.
a) Potentiometers "crackles" after a few days of non-use is not considered as a functional defect and can be easily solved by manipulating the potentiometer repeatedly.
b) With a written description and photos from different angles, the cosmetics condition of the product is clear before purchase. Cosmetic/visual defects are not therefore covered by any warranty and are sold "as seen".
The warranty applies provided that:
a) The product has not been subject to abuse, mishandling, or has been used beyond the limits specified by Vintagesynthshop.
b) you have followed the instructions contained in the technical manual of the product, including those relating to the maintenance and proper care.
c) the product has not been powered by an unsuitable power supply, or battery subject to adverse environmental conditions.
d) the product has not been modified by you or has a defect caused by use of accessories or replacement part which are not part of the original components of the product.
In the event you delay in notifying us of the product defect and that further deterioration is due to the delay, we reserve the right to reduce our liability.
Vintagesynthshop warranty is not transferable. If you decide to sell the instrument within the warranty period, the warranty will be void on the date of sale to the new owner.
If a fault should occur with your product during warranty period, you can return the product accompanied by a copy of our "prior agreement of return" email. If the product is defective, we will repair it free of charge and we will return the product to you (the customer). If we are unable to repair your product within a reasonable time, then we can offer you the choice of a full refund or to provide an equivalent replacement product if possible. The original packaging was specifically made by Vintagesynthshop to ensure maximum protection during shipping. This packaging must be used to return the faulty equipment. The use of inadequate packaging for a product that is returned to us can cause further damage. In this case we can not be held responsible and would not take care of the sudden repairs.
During repair of a defective product , the cost of shipment and insurance to and from the customer are not covered by this warranty and so are the customer's responsibility.
Use of the warranty:
If unfortunately a failure occurred on the equipment during the warranty period, here is the procedure:
-Contact Us by email, clearly describing the failure.
-Wait Our response, we will respond within 72 hours and we will propose solutions. If we inform you that the equipment must be returned, it must be returned in the original package provided by VintageSynthShop.
Important: During the warranty period, any opening of the machine / synthesizer by any persons other than VintageSyntShop would immediately void the warranty.